FAQ & Contact

Below you’ll find answers to common questions about transcript styles, pricing, turnaround, confidentiality, and working with Word Flow Scribe. If you have a question about your recording or would like a quote, please contact me. You’ll speak directly with Antonia Martin.

What Types of Recordings Do You Transcribe?

I transcribe recorded legal proceedings, attorney dictation, interviews, meetings, podcasts, webinars, lectures, focus groups, oral histories, and other business, academic, research, and media recordings. If you are unsure whether your project is a good fit, please contact me to discuss it.

Are Your Transcripts Created by a Human Transcriptionist?

Yes. Every transcript is created and reviewed by me, a professional human transcriptionist. I use careful listening, context, and judgment throughout the transcription and review process.

What Is the Difference Between Clean-Read and Full-Verbatim Transcription?

Clean-read transcription removes unnecessary filler words, repetitions, and false starts while preserving the speaker’s meaning. Full-verbatim transcription retains those speech patterns and grammatical errors when the speaker’s exact wording is required. I can help you decide which option is appropriate for your project.

Can You Follow My Formatting Requirements?

Yes. Transcripts can be prepared according to your template or written formatting instructions. Please provide any requirements, speaker names, specialized terminology, and reference materials before transcription begins.

Can You Include Speaker Labels and Timestamps?

Yes. Speaker labels can be included when the speakers can be identified from the recording or the information you provide. Timestamps can be added at requested intervals or specific points.

How Is Pricing Determined?

Pricing depends on the recording length, audio quality, number of speakers, transcript style, formatting requirements, and requested completion date. After reviewing your project information, I will provide a written quote before work begins.

How Long Will My Transcript Take?

Turnaround depends on the length and quality of the recording, project requirements, and current availability. Your completion date will be confirmed before work begins. Please mention any filing, publication, research, or other important deadlines when you inquire.

Is Faster Turnaround Available?

Faster turnaround may be available depending on the recording length, project requirements, and my current schedule. Please provide your requested completion date when contacting me so I can confirm availability and any additional cost.

How Do I Submit My Recording?

Recordings can be submitted through an agreed-upon file-transfer method, such as email or Dropbox, depending on the file size and confidentiality requirements.

How Will I Receive My Completed Transcript?

Completed transcripts are generally delivered by email or Dropbox in the agreed-upon file format. Any special delivery or file-handling requirements should be discussed before work begins.

How Do You Review Transcripts for Accuracy?

Every transcript is created and reviewed by me against the recording. I pay careful attention to names, terminology, speaker identification, punctuation, context, formatting, and your project instructions.

What Happens if Part of the Recording Cannot Be Understood?

Every effort is made to understand difficult audio. When words cannot be understood reliably, I mark the passage with a timestamp rather than guess, allowing you to locate and review the corresponding audio.

How Are My Recordings and Documents Handled?

Your recordings, transcripts, and supporting materials are treated as confidential and used only to complete your project. Client materials are not published, shared, or used for another purpose without prior written permission.

Can You Sign a Nondisclosure Agreement?

Yes. I am willing to review and sign a reasonable nondisclosure agreement. Please provide it before submitting confidential files or beginning the project.

What If I Find an Error in My Transcript?

Please contact me within 14 calendar days of delivery and identify the portion you would like reviewed. I will compare it with the recording, and any transcription errors will be corrected at no additional charge. Requested changes that differ from the original recording or agreed-upon instructions may require an additional fee.

How Do I Request a Quote?

Call, email, or complete the Tell Me About Your Project form on the Home page. I will review the information, contact you if clarification is needed, and provide a written quote based on your project requirements.

What Information Should I Provide?

Please provide the type and approximate length of the recording, number of speakers, requested completion date, transcript style, formatting requirements, and intended use of the transcript. Speaker names, specialized terminology, and reference materials are also helpful.

Should I Send My Recording with My Initial Inquiry?

You may first contact me with basic project information. I will let you know whether I need to review the recording before preparing your quote and how to submit it. Please discuss any confidential or sensitive materials with me before sending them.

What Happens after I Accept the Quote?

We will confirm your project instructions, completion date, file-transfer method, delivery format, and payment terms. Transcription begins after I receive the recording, supporting materials, and any required authorization or payment.

Do You Accept Recurring Projects?

Yes. Recurring transcription is available for podcasts, meetings, interviews, and other ongoing recordings. We can discuss a schedule, consistent formatting, file-sharing arrangements, and payment terms that fit the project.